Frequently Asked Questions
Contact & Support
How can I contact Spinach AI for support or inquiries?
You can contact Spinach AI directly through the contact form on our Contact Us page at https://www.spinach.ai/contact. Simply fill out the required fields and submit your inquiry. Our team will respond as soon as possible.
What information do I need to provide when contacting Spinach AI?
When contacting Spinach AI via the contact form, you will need to provide your name, email address, and a message detailing your inquiry or request. Required fields are marked with an asterisk (*).
Where can I find Spinach AI's Help Center?
Spinach AI's Help Center is available at https://help.spinach.ai. It provides comprehensive support articles, technical documentation, and user guides to help you get the most out of the platform.
How do I subscribe to Spinach AI updates?
You can subscribe to Spinach AI updates by entering your email address in the subscription form found in the website footer. By subscribing, you agree to the Privacy Policy and consent to receive updates from Spinach AI.
What resources are available if I need help with Spinach AI?
Spinach AI offers a Help Center, technical documentation, user manuals, and online help files. You can also reach out to the support team via the contact form or schedule a meeting with the sales team for personalized assistance.
How quickly can I expect a response after submitting the contact form?
Spinach AI aims to respond to all inquiries as promptly as possible. For urgent matters, priority support is available with all paid plans, and Business and Enterprise customers receive dedicated onboarding and customer success support.
Can I schedule a demo or meeting with the Spinach AI team?
Yes, you can schedule a meeting with the Spinach AI sales team for a personalized demo or to discuss your needs. Visit this Calendly link to book a time.
Is there a way to get started with Spinach AI for free?
Yes, Spinach AI offers a free Starter plan that allows you to sign up and start exploring the platform immediately. Visit the AI setup page to get started.
What onboarding support does Spinach AI provide?
Spinach AI provides an onboarding program and a dedicated Customer Success Manager for Business and Enterprise plans, ensuring a smooth implementation process for teams of all sizes.
How long does it take to implement Spinach AI?
Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks, demonstrating its seamless integration and ease of use.
Product Information
What is Spinach AI?
Spinach AI is an AI Meeting Assistant designed to enhance productivity and streamline workflows. It automates note-taking, meeting recaps, action item tracking, and integrates with popular tools to improve team collaboration and decision-making.
What are the main features of Spinach AI?
Spinach AI offers automated note-taking, meeting recording and transcription in up to 100 languages, AI-powered summaries, action item management, and automation of administrative tasks like CRM updates and recap emails. It also provides advanced AI insights and customizable solutions for different teams.
What integrations does Spinach AI support?
Spinach AI integrates with a wide range of tools, including Zoom, Google Meet, Microsoft Teams, Webex, Slack, Google Calendar, Microsoft Calendar, Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence, Salesforce, HubSpot, Zoho, Attio, BambooHR, Rippling, Workday, OKTA, SCIM, Zapier, NetSuite, and SAP. For a full list, visit our integrations page.
Does Spinach AI offer an API?
Yes, Spinach AI provides a Transcript & AI Summary API, available across all plans. The API allows users to access transcripts and AI-generated summaries for enhanced integration and automation. For more details, visit our pricing page.
What technical documentation is available for Spinach AI?
Spinach AI provides comprehensive technical documentation, including printed and digital instructions, online help files, technical guides, and user manuals. These resources are available in the Help Center at https://help.spinach.ai.
What compliance certifications does Spinach AI have?
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA, ensuring adherence to industry-leading security and privacy standards. For more details, visit our Security page.
How does Spinach AI protect my data?
Spinach AI uses best-in-class encryption, access controls, and intrusion detection software to safeguard your data. The platform enforces a zero data retention policy with all AI subprocessors and never uses customer data for AI model training. Regular third-party audits ensure ongoing compliance and reliability. Learn more at our trust center.
What is Spinach AI's privacy commitment?
Spinach AI is committed to privacy and adheres to regulations like GDPR. Vendors are held to the same high standards through regularly-reviewed agreements, and the platform never uses customer data for AI model training.
Pricing & Plans
What does the Starter plan cost?
The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries.
What features are included in the Pro plan and how much does it cost?
The Pro plan is a pay-as-you-go model starting at $2.90 per meeting hour. It is designed for unlimited users and includes advanced AI features.
What does the Business plan cost and what does it include?
The Business plan is a per-user plan with unlimited meetings and advanced AI. It costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly.
Is there an Enterprise plan and how is it priced?
Yes, Spinach AI offers an Enterprise plan for organizations requiring advanced security, control, and customization. Pricing is custom and volume discounts are available. Contact the sales team for a quote.
What billing options does Spinach AI offer?
Spinach AI offers flexible billing options, including monthly and annual cycles. Annual billing provides a 34% discount on the Business plan.
Features & Capabilities
How does Spinach AI automate note-taking?
Spinach AI automatically captures meeting notes, action items, and outcomes, allowing users to focus on discussions without distractions. This feature is especially useful for Agile Coaches, Scrum Masters, and Sales Professionals.
How does Spinach AI help with administrative tasks?
Spinach AI automates repetitive administrative tasks such as drafting meeting recaps, proposals, and updating CRM systems, reducing the time spent on manual work and enabling teams to focus on their core responsibilities.
What AI-powered insights does Spinach AI provide?
Spinach AI analyzes user feedback to uncover trends, pain points, and opportunities, enabling data-driven decision-making for teams such as Product Management and Customer Success.
How does Spinach AI improve workflow efficiency?
Spinach AI integrates with tools like Zoom, Slack, Jira, Salesforce, and more, ensuring smooth communication and collaboration across teams and reducing workflow bottlenecks.
Can Spinach AI be customized for different teams?
Yes, Spinach AI offers tailored features for various teams, such as PRD generation for Product Managers, sprint planning for Engineering Teams, and meeting insights for HR and Recruiting Teams.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for professionals across multiple roles and industries, including Product Managers, Sales Teams, Customer Success, Engineering, HR, Recruiting, and Marketing. It is trusted by teams at companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall.
What business impact can I expect from Spinach AI?
Spinach AI delivers substantial business impact, including time savings, improved workflow efficiency, enhanced decision-making, increased productivity, better customer engagement, and cost efficiency. These benefits empower businesses to achieve better outcomes and drive growth.
What pain points does Spinach AI solve?
Spinach AI addresses pain points such as manual note-taking, repetitive administrative tasks, workflow inefficiencies, difficulty uncovering insights from user feedback, and collaboration challenges across distributed teams.
Are there customer success stories for Spinach AI?
Yes, Spinach AI has received positive feedback from customers such as Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall. Testimonials highlight its ease of use, seamless integrations, and impact on team productivity and alignment. For example, Kushal Birje from EDB stated, 'Spinach has 100% changed how our team handles meetings and projects.'
How does Spinach AI address the needs of different roles?
Spinach AI tailors its features to different roles: Product Managers get PRD generation and insights, Sales Teams benefit from CRM integrations and buyer insights, Customer Success automates onboarding, Engineering Teams use sprint planning, HR and Recruiting get meeting insights, and Marketing teams receive campaign planning tools.
Competition & Comparison
How does Spinach AI compare to Descript?
Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for specific roles like Product Managers and Sales Teams, which Descript does not specialize in.
How does Spinach AI compare to Fireflies.ai?
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights, making it more versatile for team collaboration.
How does Spinach AI compare to Otter.ai?
Otter.ai specializes in fast transcription services. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams, enhancing productivity and collaboration.
How does Spinach AI compare to Meetgeek?
Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams.
How does Spinach AI compare to Supernormal?
Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates seamlessly with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows.
How does Spinach AI compare to Trint?
Trint specializes in transcription and video captioning services. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments.
How does Spinach AI compare to Sonix?
Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).